Policy
How to cancel, request a refund, and resolve an order that arrived wrong or damaged.
Last updated: July 23, 2026
We want you satisfied with every order. Because our products are research materials with strict handling and storage requirements, we cannot resell items once they have left our facility — so returns work a little differently than a typical store. The sections below explain how to cancel, when a refund applies, and how we handle orders that arrive wrong or damaged.
You can cancel any order for a full refund up until it ships. Contact us through the contact form with your order number as soon as possible. Once an order has been dispatched it can no longer be canceled, but it may still qualify under the satisfaction window below.
If there is a problem with your order, contact us within 30 days of the delivery date and we’ll make it right. Depending on the situation, that means a replacement or a refund.
For safety and integrity reasons, we cannot accept opened or reconstituted vials back into inventory. You do not need to ship items back unless we specifically ask you to — in most cases a photo and your order number are enough for us to resolve the issue.
If you received the wrong item, a shortage, or product that arrived damaged, contact us within the satisfaction window with your order number and clear photos of the vials and packaging. We’ll cover it with a replacement or refund at no cost to you.
Approved refunds are processed within 2–3 business days. Because orders are paid in cryptocurrency, refunds are sent in the same cryptocurrency to a wallet address you provide, for the order value at the time of purchase. Peak Peptide Lab is not responsible for exchange-rate movement between purchase and refund.
Large-volume and custom-quoted orders may follow different terms, which we’ll confirm with you in writing before the order is placed. If you have questions about a bulk order, get in touch before purchasing.